Return Policy

Our Return Policy
This page describes how we calculate refunds. Our refunds policy does not affect your statutory rights. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.

Our 30-day returns guarantee
Our 30-day returns guarantee means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item, unopened (with any seals and shrink-wrap intact) and we will issue a full refund for the price you paid for the item. We can only accept the return of opened items if they are faulty.

How Refunds Are Calculated

Items that are damaged, defective or incorrect
If you have received an item that is visibly damaged, please refuse the delivery and we will send a duplicate item to you at no extra cost to you. If you have accepted the delivery and find that the item is damaged, defective or incorrect, please notify us within 5 working days of receiving the item and we will send a duplicate order or correct order out to you where we are reasonably satisfied that the item is damaged, defective or incorrect. TNI UK are unable to refund the cost of shipping arising from returning the item.

If you have received an item that has been sent in error, please refuse the delivery. If the order has been accepted, please return it to us immediately and we will refund you in full.

Items returned within the seven-day cooling off period
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.

Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:

Items returned under the 30-day or returns guarantee
Where you are withdrawing from your purchase between seven and 30 days after delivery, and there has been no error on our part, we will refund only the cost of the item.

Items returned under the one year guarantee
Where you are withdrawing from your purchase between 30 and 365 days after delivery and there has been no error on our part, we will partially refund the cost of the item only if it is returned to us in a saleable condition. Refunds are decided on a case-by-case basis.

Your Statutory Rights

Cooling-off Period

1. Purchases
At TNI UK Ltd we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. That's why under our 30-day returns guarantee, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 30 days of the date you received the item.

By law, customers in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. This applies to all of our products. To cancel your purchase within the seven-working-day cooling-off period, please return the product to TNI UK Ltd., Logistics Warehouse, Interlink Irland Limited, Athlone Business Park, Dublin RD, Athlome, Co Westmeath, so that we receive it within seven working days of the day after the date that the item was delivered to you.

Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.

As soon as we receive notice of your cancellation of this order, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge--we cannot refund any priority, express or courier component of the postage charge.